BimmerStart / Support
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Choose the quickest way to get help.
VIN checks and quick help.
+48 785 659 293
Orders, documents and complaints.
contact@bimmerstart.com
Appointment, rescheduling and payment status.
Get your car and laptop ready.
Before you order
Do I need to visit a workshop?
No. We install remotely through your laptop. You connect the ENET cable and stay with the car.
Is my chosen time confirmed immediately?
Your selected time is a request until confirmed. If we agree a time on WhatsApp, we can confirm it without asking you to click again.
What if I miss my session?
You can reschedule free of charge. Missing a session does not qualify for a refund; your purchased installation remains available. This does not limit your statutory rights.
Will I receive preparation instructions?
Yes. Once your order is paid and your appointment is confirmed, you will receive an email with the session date and instructions for your ENET cable, laptop and AnyDesk. Before the session, put the vehicle in diagnostic mode, latch the driver’s seat belt and make sure the vehicle battery is charged. If the battery is weak, connect a suitable external power supply.