Installation terms.

Remote Engine Start installation for one vehicle identified by VIN, a personal remote session and a function check. The final price is EUR 120 including applicable taxes, with no subscription. Equipment is purchased separately. Eligibility depends on the vehicle’s equipment and software. Send your VIN on WhatsApp and wait for confirmation before buying. Checkout does not technically prevent ordering before verification.

Sign in with an email code, provide your VIN and phone number, then pay through Stripe. The contract is concluded on successful payment and confirmed by email. An unsuccessful payment can be resumed from your account. Contact us by email for a sales document.

After payment, choose a proposed time. It becomes confirmed when the operator accepts it, or when you accept an alternative offered by the operator. The operator may directly confirm a time already agreed with you, for example on WhatsApp. Proposals expire after 24 hours. Until a change is agreed, your previously confirmed appointment remains valid. Sessions last 20 minutes with a 10-minute buffer. Times are shown in your order’s timezone.

Have an ENET cable, laptop with AnyDesk and charger, and stable internet ready. An adapter is needed if your laptop has no Ethernet port. Put the vehicle in diagnostic mode, latch the driver’s seat belt and make sure the vehicle battery is charged. If the battery is weak, connect a suitable external power supply. Stay with your car, keep the key ready and follow the operator’s guidance. You must own the vehicle or have the owner’s permission. Use remote start in a safe, ventilated location and in accordance with local law. Vehicle software updates may change feature settings; contact us if this happens.

Rescheduling is free when agreed with the operator. If you miss a session, your purchase remains valid and you can arrange a new time without another payment. Absence alone does not qualify for a refund. This does not limit statutory withdrawal, complaint or other consumer rights. If verification shows we cannot perform the service on your car, contact us about a refund for the unperformed service.

Consumers entering into a distance contract generally have 14 days to withdraw without giving a reason. Send a clear statement by email, post or through the refund request option in your account. Include enough information to identify the order; no particular form is required. Example: “I withdraw from my installation contract, order [number], entered into on [date], email [address].” Amounts due are generally refunded within 14 days of receiving your statement, using the original payment method.

For installation within 14 days, you can explicitly request early performance in your account. Consent is not selected by default and is confirmed by email. You acknowledge that withdrawal rights end once the service has been fully performed. If you withdraw after performance starts but before it is complete, a proportionate charge for services actually provided may be due under applicable law. Available appointments start on the purchase date; we collect consent when an earlier appointment is selected.

Email us with your order, the issue and your requested remedy. We respond within the applicable statutory period, generally within 14 days. These terms do not exclude mandatory liability or mandatory consumer protection in your country of residence. Assistance is available from consumer protection authorities. Personal data processing is explained in the privacy policy.

Only customers with a paid and completed order can leave a review, using the personal link from our emails sent after the installation. The link is tied to the order, so every review comes from a verified purchase. Each order can have one review, which you can change for 30 days after sending it. We do not offer rewards for reviews. If you consent to publication, we publish your rating, comment, display name, car, country and installation date on BimmerStart’s Discord and website; we never publish your VIN, email, phone or order details. We publish all reviews with this consent, including negative ones. We hide a review only at the author’s request, when it contains unlawful content or spam, or when it contains other people’s personal data. If you send a video and accept the video licence, you grant BimmerStart a free, non-exclusive licence without territorial limits and for an indefinite period, covering recording and reproduction, storage in computer memory, public sharing on the internet, including on Discord, bimmerstart.com, Instagram, Facebook, TikTok, YouTube and in ads, as well as shortening, adding captions, blurring and editing, and you consent to the distribution of your image if you appear in the video. You confirm that you hold the rights to the video and that it does not show other people without their consent. We check videos before publishing and may decide not to use them. You can terminate the licence for the future by writing to contact@bimmerstart.com.

Privacy policy · UOKiK withdrawal information

contact@bimmerstart.com